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Winter Pressures

//Winter Pressures

During the winter months there is a marked increase in demand for appointments. To help ease problems with access, we have increased the number of urgent slots available each day for both telephone and face to face consultations. The doctors are also working additional hours to manage winter pressures.

Waiting times for routine telephone and face to face appointments may increase in the short term but we will monitor this closely. Routine appointments with our Practice Nurse are also impacted by winter pressures. Sharon is extremely busy managing the Seasonal Flu Programme and running additional clinics for patients with chronic conditions such as asthma and COPD. Sharon would appreciate it if patients could remember to cancel their appointments if they do not plan to attend so that the appointment can be offered to someone else.

Please remember afternoon call time is  restricted to URGENT medical matters only and our reception team will be happy to advise you on the best use of the appointment system. We appreciate your co-operation at this busy time.

Please take some time to read this leaflet “Getting the most from your health service”  or you may be interested in this useful source Stay Well This Winter South Eastern trust[184]