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Update on Telephone Calls

//Update on Telephone Calls

In response to vastly increased demand for telephone consultations we are asking patients to please phone before 10.30 AM in the morning to book a call back with the doctor. It is also important that you keep your phones close by when you are waiting for a call back as there is little capacity in the system to make more than one phone call to each patient. Please note the doctors will prioritise URGENT contacts and you may have to call back if your request is for routine advice.

Requests for afternoon call backs will continue to be for URGENT calls only and can be requested between 2 and 3 pm.

Please remember you can still call the free phone number 111 for advice re Coronavirus symptoms and 119 if you have symptoms of coronavirus and wish to book a test.

We are very grateful for your co-operation at this difficult time.