Due to ongoing demand for telephone call backs, we have increased the number of daily slots available. Please note these slots can be booked throughout the day until all free slots are filled. Patients are no longer restricted to calling before 10.30 AM to book a call back with the doctor.
It is important to note that when all the slots are booked, any additional requests will be for URGENT matters only, which cannot wait until the following day.
Patient feedback has shown that some calls are being cut off after waiting in a queue. We are currently working on a solution for this problem and apologise to all patients affected by this problem. We hope by increasing the number of calls available and removing the previous time frame to book calls that we can manage your calls more effectively.
Please remember you can still call the free phone number 111 for advice re Coronavirus symptoms and 119 if you have symptoms of coronavirus and wish to book a test.