How Can We Help?
EFFECTIVE MONDAY 01 JULY 2019:
Phone calls are booked into our Doctor’s schedule in the same way as appointments.
Telephone appointments for urgent advice can be booked each day before 10:00 am via reception. You will be asked to provide a contact number and a short description of the reason for your call.
Same day requests to speak with a Doctor cannot be made with a named Doctor and the first Doctor available will return your call.
Non-urgent requests for telephone advice, with a named GP, can be booked up to 3 days in advance, depending on availability.
The doctors will call you back when they are free. We cannot specify the time to expect the call back as surgery may run late or there may be urgent home visit requests etc. The doctors can only make one call to you so please keep your phone lines free.
This system is designed to increase telephone access, but please note appointments will quickly fill up if demand exceeds availability. For this service to be successful, we need to carefully manage the demand for telephone calls and appreciate your co-operation.
Emergencies 2:00pm – 2:30pm
Our GPs operate an EMERGENCY call time slot each day from 2.00pm to 2.30pm. This call time is specifically to deal with emergencies.
If you require urgent medical advice outside of these times, contact our reception desk who will liaise with our GPs and provide guidance.
If you have a medical emergency requiring immediate attention you should call 999 or attend your local A&E.