COMMENTS & COMPLAINTS
We are continually striving to improve our service and appreciate feedback from our patients. Any helpful suggestions both positive and negative are much appreciated.
If you have a complaint or concern about the service you have received from the doctors or any of the staff working in this Practice, please let us know. We operate a Practice Complaints Procedure as part of a NHS wide system for dealing with complaints. Please read the documents below for further information regarding our in-house complaints procedure.
UPDATE NOVEMBER 2020: The Health and Social Care Board has written to all GP Practices suggesting we share with our Patients that the response time to complaints will most likely not be met in the current climate when Practices focus on the management of COVID-19. We will of course make complainants aware of any delay as soon as possible either by telephone, written acknowledgement or both.